1. Can I order a sample of my design?
Order a personalised sample of any card, customised with your photos and text before placing a final bulk order. To order a personalised sample, choose your card design, personalise it in the personalisation tool, and select the quantity "Sample" in your basket.
Free standard delivery is applied to all personalised sample orders, you pay only the price of the card unless you use the discount code EPCARDFREE in your basket to order your sample for free. After placing your order, your personalised card can be found in your account, under “My orders”. You will be able to reorder that same card for the quantity of your choice, whenever you like, without having to personalise the card again.
Please note : your personalised sample is stamped & posted to you in a free white envelope. If you choose to order your card with a coloured envelope, the sample will be placed into the coloured envelope and then inserted into a larger envelope and posted to you. Personalised sample cards are sent via normal post, without tracking.
2. What paper types do you have?
All of our cards are printed by default on our Satin Matte 300gsm/350gsm cardstock.This thick white cardstock has a matte smooth texture. It brings out the colour in your photos and clarity in your text. You can add a gloss finish to the front or to all sides of your cards with our Gloss Finish Option.
We also offer a range of luxury cardstocks:
Luxury Pearl, 300gsm: White cardstock with a smooth and iridescent finish. This card accentuates the colours in your cards with a stunning silvery shimmer.
Cotton Matte, 300gsm/350gsm: Premium white cardstock with a velvety surface that breathes simplicity and sublimity. It adds elegance to your design and will give an ‘aged’ effect to your photos.
Textured Tintoretto, 300gsm: Creamy white, textured cardstock. It’s cloudlike texture is classy and chic. It is perfect for wedding stationery, and will add definition to your creation. We do not recommend for cards with photos.
Magnetic Cardstock: Available on one sided cards - the back is magnetised to adhere to metallic surfaces such as fridges. The front can be personalised and is coated with a smooth gloss finish.
Our gloss finish option is not available on any of our luxury cardstocks.
Please note that you can write on all our cardstocks with a normal pen except on embossed gloss / glitter zones and gloss finish.
3. What are my envelope choices?
All of our cards & invitations are provided with matching envelopes. You have the choice between:
- Free white envelopes (90 gsm)
- Premium white envelopes (120 gsm): 10p each
- Luxury colour envelopes (120 gsm): 15p each
You can select this choice from our options page or in your basket. If you want free white envelopes, don't forget to select them in your basket.
4. Can I change my options after my order has been placed?
Once your order is placed and paid for, it will automatically be validated and sent to print unless you select the Professional Review option. Nevertheless, don't hesitate to contact our customer service team at firstname.lastname@example.org. Our agents will be happy to check if they can do anything to help.