Order status

1. Where is my order?

You can track the status of your order at any time by logging in to your account.
Once shipped, a tracking link is provided in the delivery confirmation email sent to your email address and becomes active within 24 hours. You can also find a personalised delivery estimate in the email, so please allow up to this date for your order to arrive.

2. I've noticed a mistake! Can I change my order?

Once your order is placed and paid for, it will automatically be validated and sent to print unless you select the Professional Review option. It means that without the Professional Review option, is impossible to change / edit your order once it is validated.
Nevertheless, don't hesitate to contact our customer service team at info@planet-cards.co.uk. Our agents will be happy to check if they can do anything to help.

3. I'd like to reorder more cards. How do I do that?

To order more cards, go to your Account > Orders. Next to your order details, click on the reorder button. This will renew your order in your basket, and you can then change the quantity of cards you wish to reorder.

4. What if my order arrives damaged?

If your parcel or your order arrives damaged, please get in touch with our customer services by phone or email. We'll be able to find the right solution for you. Note: if you contact us by email, please attach a photo of the damaged goods, it will help us process your complaint faster.

5. I'm not happy with my order, what do I need to do?

If you are not happy with your order, please contact our customer service and they'll be able to find the best solution to your problem. Our customer service is open Monday to Friday, 9am - 12pm.

Back to FAQ