How can we help?

Popular questions

1. Where is my order?

You can track the status of your order at any time by logging in to your account.

Once shipped, a tracking link is provided in the delivery confirmation email sent to your email address and becomes active within 24 hours. You can also find a personalised delivery estimate in the email, so please allow up to this date for your order to arrive.

2. I've noticed a mistake! Can I change my order?

Once your order is placed and paid for, it will automatically be validated and sent to print unless you select the Professional Review option. It means that without the Professional Review option, is impossible to change / edit your order once it is validated. Nevertheless, don't hesitate to contact our customer service team at info@planet-cards.co.uk. Our agents will be happy to check if they can do anything to help.

3. What are your printing and delivery times?

Our turnaround times combine our production time and delivery time. They are based on Monday to Friday working days.

PRODUCTION TIMES

  • Standard cards: 24h
  • Luxury cards - Glitter/Gloss finish, ribbon, bow, pocketfold invitations: 3 days
  • Personalised samples (excl. luxury cards): 24h-48h

DELIVERY TIMES (after dispatch)

  • UK Tracked delivery: 3 - 5 working days
  • UK DHL tracked: 1 - 2 working days
  • Europe Tracked delivery: 3 - 5 working days
  • Europe DHL tracked: 1 - 2 working days
  • Worldwide Tracked delivery: 3 - 5 working days
  • Worldwide DHL tracked: 1 - 2 working days

4. Can I order a sample of my design?

Order a personalised sample of any card, customised with your photos and text before placing a final bulk order. To order a personalised sample, choose your card design, personalise it in the personalisation tool, and select the quantity ""Sample"" in your basket.

Free standard delivery is applied to all personalised sample orders, you pay only the price of the card unless you use the discount code EPCARDFREE in your basket to order your sample for free. After placing your order, your personalised card can be found in your account, under “My orders”. You will be able to reorder that same card for the quantity of your choice, whenever you like, without having to personalise the card again.

Please note: your personalised sample is stamped & posted to you in a free white envelope. If you choose to order your card with a coloured envelope, the sample will be placed into the coloured envelope and then inserted into a larger envelope and posted to you. Personalised sample cards are sent via standard post, without tracking.

5. I'm not happy with my order, what do I need to do?

If you are not happy with your order, please contact our customer service team at info@planet-cards.co.uk and we'll be able to find the best solution. Our customer service is open Monday to Friday, 9am - 5pm.

Can't find what you're looking for?

info@planet-cards.co.uk

Send us an email and we'll get back to you asap.

01329 800264

Call us from Mon – Fri / 8am - 5pm